6 Month Warranty Policy - All Used Parts
Coverage All used parts carry a 180 day warranty, with the exception of the excluded items listed below. This warranty is the BEST in the business.
New parts include the manufacturer's warranty, which varies depending on the manufacturer but is usually limited to 30 days. Please contact us to confirm the warranty on any new part that might be of interest.
Return Material AuthorizationNo warranty part returns will be accepted without an RMA number issued by allctp.com. To initiate a RMA, send an e-mail to david@allctp.com referencing the order number, the part number and a method of contact so we may contact you for additional information.
General Terms and ConditionsAny warranty claim(s) on used parts will first be addressed by exchange with a replacement used part of the same type (part number). If a replacement is not available, the purchase price of the part will be refunded upon receiving the returned item and allctp.com's verification that the part is defective. Refunds do not include shipping costs or any other related costs of any kind, such as labor charges for part installation or removal. If an exchange part is sent as a replacement under warranty, the replacement will be shipped free of charge. If allctp.com determines the part is not defective, no refund will be issued and the part will be returned to the customer including the cost of return shipping. If the customer does not wish to receive the part back, a $200.00 restocking fee will be assessed and a credit for the difference (purchase price - $200.00 = difference) will be issued. Shipping and handling fees will not be refunded.
Filing Time LimitAll warranty claim returns must have an official RMA issued by allctp.com within a 190 day period of the original order date. All returns must be received by allctp.com within 14 days of the issue date of the RMA for US customers, and within 21 days for international customers. Shipping costs to return merchandise are at buyers expense.
Return Policy
Used Parts The entire allctp.com staff is here to help you before and after your purchase. We urge you to call or email david@allctp.com for the best solution to your needs and before returning any parts.
We have a 2 weeks policy from the time an RMA is issued for return of used parts. The part returned must be in working condition. Upon receipt a $200 restock fee will be applied.
Due to the large variety of products and services we offer, our return policy varies from product to product, and situation to situation.
Your items must reach us within 15 days from the shipping date. Items received after 15 days will not be accepted for return. We will ship all late items back to you. All returns must be accompanied with return instructions issued by an allctp.com employee. For replacement of defective parts, please refer to the warranty policy above. Damaged or mishandled parts are non-returnable. All returned items should be shipped via a trackable shipping service.
You can obtain return instructions and RMA number by e-mailing us at david@allctp.com. We may first attempt to resolve your issue before providing RMA instructions.
To qualify for a refund on any authorized return for used parts, ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Do not mark or deface the original manufacturer containers in any manner.
We will not accept returns if the packaging is not in its original condition, Additional restocking fees may apply, depending on the condition of goods returned.
Return authorization does not guarantee final disposition. We will not send back misrepresented items.
allctp.com reserves the right to charge $200 for used parts authorized returns.
Return address for shipping your product back to us will be on the RMA E-mail you receive along with RMA#.
Please include one copy of the sales order and return authorization document with returned part. We will refund your original shipping charge if we are in error. Otherwise shipping is not refundable for any reason, Buyer is aware that shipping costs to return merchandise are at buyers expense.
All Returns For customers in the United States all returns must arrive within 14 days of issue date of RMA to receive the exchange value or refund on parts orders.
For International customers all returns must arrive within 21 days of issue date of RMA to receive the exchange value or refund on parts orders.
Exclusion List The following types of parts are not covered by warranty and are not eligible for refund under any circumstances. allctp.com reserves the right to modify or change this list at any time.
Coverage All used parts carry a 180 day warranty, with the exception of the excluded items listed below. This warranty is the BEST in the business.
New parts include the manufacturer's warranty, which varies depending on the manufacturer but is usually limited to 30 days. Please contact us to confirm the warranty on any new part that might be of interest.
Return Material AuthorizationNo warranty part returns will be accepted without an RMA number issued by allctp.com. To initiate a RMA, send an e-mail to david@allctp.com referencing the order number, the part number and a method of contact so we may contact you for additional information.
General Terms and ConditionsAny warranty claim(s) on used parts will first be addressed by exchange with a replacement used part of the same type (part number). If a replacement is not available, the purchase price of the part will be refunded upon receiving the returned item and allctp.com's verification that the part is defective. Refunds do not include shipping costs or any other related costs of any kind, such as labor charges for part installation or removal. If an exchange part is sent as a replacement under warranty, the replacement will be shipped free of charge. If allctp.com determines the part is not defective, no refund will be issued and the part will be returned to the customer including the cost of return shipping. If the customer does not wish to receive the part back, a $200.00 restocking fee will be assessed and a credit for the difference (purchase price - $200.00 = difference) will be issued. Shipping and handling fees will not be refunded.
Filing Time LimitAll warranty claim returns must have an official RMA issued by allctp.com within a 190 day period of the original order date. All returns must be received by allctp.com within 14 days of the issue date of the RMA for US customers, and within 21 days for international customers. Shipping costs to return merchandise are at buyers expense.
Return Policy
Used Parts The entire allctp.com staff is here to help you before and after your purchase. We urge you to call or email david@allctp.com for the best solution to your needs and before returning any parts.
We have a 2 weeks policy from the time an RMA is issued for return of used parts. The part returned must be in working condition. Upon receipt a $200 restock fee will be applied.
Due to the large variety of products and services we offer, our return policy varies from product to product, and situation to situation.
Your items must reach us within 15 days from the shipping date. Items received after 15 days will not be accepted for return. We will ship all late items back to you. All returns must be accompanied with return instructions issued by an allctp.com employee. For replacement of defective parts, please refer to the warranty policy above. Damaged or mishandled parts are non-returnable. All returned items should be shipped via a trackable shipping service.
You can obtain return instructions and RMA number by e-mailing us at david@allctp.com. We may first attempt to resolve your issue before providing RMA instructions.
To qualify for a refund on any authorized return for used parts, ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories. Do not mark or deface the original manufacturer containers in any manner.
We will not accept returns if the packaging is not in its original condition, Additional restocking fees may apply, depending on the condition of goods returned.
Return authorization does not guarantee final disposition. We will not send back misrepresented items.
allctp.com reserves the right to charge $200 for used parts authorized returns.
Return address for shipping your product back to us will be on the RMA E-mail you receive along with RMA#.
Please include one copy of the sales order and return authorization document with returned part. We will refund your original shipping charge if we are in error. Otherwise shipping is not refundable for any reason, Buyer is aware that shipping costs to return merchandise are at buyers expense.
All Returns For customers in the United States all returns must arrive within 14 days of issue date of RMA to receive the exchange value or refund on parts orders.
For International customers all returns must arrive within 21 days of issue date of RMA to receive the exchange value or refund on parts orders.
Exclusion List The following types of parts are not covered by warranty and are not eligible for refund under any circumstances. allctp.com reserves the right to modify or change this list at any time.
- Lamps or bulbs of any type.
- Glass or optics which are highly susceptible to damage by mis-handling.
- Consumable items,such as filters, fuses, latches, or other items which are considered normal
- Preventative Maintenance replacement components.
